Terms & Conditions

SHIPPING

WHAT SHIPPING SERVICE DO WE USE?
Who we deliver by changes based on which item you have purchased. Sometimes your jewellery will be dispatched by the designer themselves so this may effect the delivery service that’s used. Please get in contact with us and quote which item you are purchasing should you need to know.

HOW MUCH IS SHIPPING?
FREE! You read that right – we ship free to all Australian addresses. This is because we’re dedicated to connecting you to international designers without the huge slug of international delivery fees.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We stock jewellery that is handmade, so after you place your order there is a slight wait for it to arrive! Always read the product description carefully to see how long the piece takes to create. If there is an event soon that you’re purchasing the jewellery for, please contact us before you buy it so we can make sure it is delivered to you in time for the event. As we’re a small business, it can take a few days preparing the product before it is sent.

WHAT HAPPENS IF MY PACKAGE GOWNS MISSING IN THE POST?
We’re dedicated to ensuring your purchases arrive safely! All orders will be shipped with a tracking number that will be provided to the customer upon the parcel being shipped.  We recommend your order to be shipped to an address when it will be delivered to safe hands. Unfortunately once your item has been dispatched we no longer bare responsibility for the loss of goods / damaged goods.

REFUNDS AND EXCHANGES

REFUND & EXCHANGE POLICY

Due to the nature of our handmade pieces, they can not be exchanged refunded for change of mind. Earrings cannot be returned unless faulty due to hygiene reasons.

If you’re after additional images, advice or assistance in choosing any of our pieces please contact hello@thewhitefiles.com. We’re more than happy to help you make the right decision and find something you love!

Any postage, duties, customs clearance fees, taxes applicable to the pieces being returned are the responsibility of the client. Shipping costs are not refundable, unless the item is faulty.

Should the item be faulty upon arrival – please contact us at hello@thewhitefiles.com so we can rectify the issue as soon as possible.

PRIVACY

We take our customers’ privacy and security seriously. We are committed to protecting your privacy and security and to complying with the Australian Privacy Principles in the Australian Privacy Act. We will never pass on your details to anyone without your permission!

The purpose of the Privacy Policy (“Privacy Policy”) is to outline the personal information collected by us and the use of such information. The Privacy Policy applies to the Iconic websites, apps, social media and other services (collectively the Site). In this Privacy Policy, “Personal Information” means information or opinion about an identified individual, or an individual who is reasonably identifiable in accordance with section 6 of the Privacy Act 1988 (Cth).

By using the Website, you agree to accept the Privacy Policy and the Site’s Terms and Conditions.  If you do not agree to the terms of this Privacy Policy or the Terms and Conditions, you should not use the Site.