Terms & Conditions

SHIPPING

WHAT SHIPPING SERVICE DO WE USE?
We deliver using Australia Post.

HOW MUCH IS SHIPPING?
FREE! You read that right – we ship free to all Australian addresses. This is because we’re dedicated to connecting you to international designers without the huge slug of international delivery fees.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We stock jewellery that is handmade, so after you place your order there is a slight wait for it to arrive! Always read the product description carefully to see how long the piece takes to create. We’ll keep you updated on the process of your order every step of the way.

WHAT HAPPENS IF MY PACKAGE GOWNS MISSING IN THE POST?
We’re dedicated to ensuring your purchases arrive safely! All orders will be shipped with a tracking number that will be provided to the customer upon the parcel being shipped.  We recommend your order to be shipped to an address when it will be delivered to safe hands. Unfortunately once your item has been dispatched we no longer bare responsibility for the loss of goods / damaged goods.
If you do not receive your order in the time frame mentioned above please contact us at hello@thewhitefiles.com with your order number in the subject line to let us know.

REFUNDS AND EXCHANGES

REFUND & EXCHANGE POLICY

Due to the nature of our handmade pieces, they can not be exchanged refunded for change of mind. Earrings cannot be returned unless faulty due to hygiene reasons.

If you’re after additional images, advice or assistance in choosing any of our pieces please contact hello@thewhitefiles.com. We’re more than happy to help you make the right decision and find something you love!

Any postage, duties, customs clearance fees, taxes applicable to the pieces being returned are the responsibility of the client. Shipping costs are not refundable, unless the item is faulty.

 

PRIVACY

We take our customers’ privacy and security seriously. We are committed to protecting your privacy and security and to complying with the Australian Privacy Principles in the Australian Privacy Act. We will never pass on your details to anyone without your permission!

The purpose of the Privacy Policy (“Privacy Policy”) is to outline the personal information collected by us and the use of such information. The Privacy Policy applies to the Iconic websites, apps, social media and other services (collectively the Site). In this Privacy Policy, “Personal Information” means information or opinion about an identified individual, or an individual who is reasonably identifiable in accordance with section 6 of the Privacy Act 1988 (Cth).

By using the Website, you agree to accept the Privacy Policy and the Site’s Terms and Conditions.  If you do not agree to the terms of this Privacy Policy or the Terms and Conditions, you should not use the Site.